Privacy Policy
Last updated: 11 June 2026
This Privacy Policy explains how Shiningjoints ("we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).
1. Agency Details
Privacy officer contact:
Shiningjoints
7 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: feedback@shiningjoints.world
Phone: +64 27 368 8659
2. Personal Information We Collect
We may collect the following types of personal information:
- Identity and contact details: name, email address, phone number, postal address
- Communication content: messages submitted through our contact form or email
- Service-related information: room dimensions, schedule preferences, and household context you voluntarily provide
- Technical data: IP address, browser type, device information, pages visited, and cookie preferences
- Payment information: processed by third-party payment providers; we do not store full card numbers
3. How We Collect Information
We collect personal information directly from you when you fill in forms, email us, book consultations, or purchase services. We may also collect technical data automatically through cookies and similar technologies when you visit our website.
4. Purposes of Collection
We collect personal information to:
- Respond to enquiries and provide home mini-training programmes
- Process payments and issue invoices (including GST records)
- Improve our website and services
- Comply with legal obligations under New Zealand law
- Send marketing communications only where you have consented (you may opt out at any time)
We will not use your personal information for purposes other than those for which it was collected, unless we have your consent or are authorised by law.
5. Legal Basis and IPP Compliance
Our handling of personal information follows the Information Privacy Principles, including:
- IPP 1–4: lawful collection for relevant purposes with transparency
- IPP 5–6: protection and access by the individual concerned
- IPP 9: retention only as long as necessary
- IPP 10–12: accuracy, security safeguards, and limits on disclosure
Where the EU General Data Protection Regulation (GDPR) applies to your data, we also process on bases of consent, contract performance, legitimate interests, and legal obligation.
6. Disclosure to Third Parties
We do not sell personal information. We may disclose data to:
- Service providers (hosting, email, payment processing, analytics) under confidentiality agreements
- Professional advisers where required (accountants, lawyers)
- Regulatory authorities when required by New Zealand law
Some providers may store data outside New Zealand. We take reasonable steps to ensure comparable safeguards apply.
7. Data Retention
Contact form submissions: up to 24 months unless ongoing correspondence requires longer retention. Financial records: 7 years as required by the Tax Administration Act 1994. Technical logs: up to 12 months. Cookie preferences: until you clear browser data or withdraw consent.
8. Security
We implement reasonable safeguards including HTTPS encryption, access controls, and periodic review of data handling practices. No method of transmission over the internet is completely secure.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy
Privacy Commissioner: www.privacy.org.nz · 0800 803 909
To exercise your rights, email feedback@shiningjoints.world. We aim to respond within 20 working days.
10. Unsolicited Electronic Messages
We comply with the Unsolicited Electronic Messages Act 2007. Marketing emails are sent only with your consent and include an unsubscribe option.
11. Children's Privacy
Our services are not directed at persons under 16. We do not knowingly collect personal information from children without parental consent.
12. Changes
We may update this policy periodically. Material changes will be reflected by updating the date above.